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For Families

At Holly Hill, we know that watching a loved one battle with a behavioral health issue is difficult and overwhelming. You want your friend or family member to get the help he or she needs, but it’s hard to know how to balance showing love and concern while addressing the situation and securing treatment. Let us join you on the journey, standing in the gaps of uncertainty and equipping you to be fully present during your loved one’s recovery.

What to Expect

You are an important part of your loved one’s recovery story, and we want to give you the tools and support you need to help them succeed. It starts with understanding the process and knowing what to expect at each point along the way. You can play a role by participating in Family Sessions and other programming to help you become a valued part of the patient’s support system.

At Admission

The Holly Hill Hospital Assessment and Admissions team are available 24 hours a day, seven days a week. During the free, confidential assessment process, the patient will complete registration paperwork, discuss his or her medical history with a nurse and speak with a mental health clinician. On average, the admission and registration process takes approximately two hours.

During Patient’s Stay

Patients work closely with their treatment team in a group setting to identify triggers, establish coping skills and create a strong plan for continued success post-discharge. Each campus and unit offers patients a schedule that supports their level of development and diagnosis. Led by a psychiatrist, our treatment teams also consist of nurses, therapists and mental health technicians.

At Discharge

Your family member’s physician will determine your loved one’s discharge date with input from the treatment team. Patients collaborate with their treatment team to create a discharge safety plan, which includes appointments with outpatient providers to continue medication management and treatment so that the patient finds long-lasting success after their stay at Holly Hill.

Getting Updates on Your Family Member

Treatment at a behavioral health hospital isn’t exactly like treatment at a medical hospital. Updates on your family member will center more around the patient’s involvement and motivation in treatment and their mood during the day. When you call to check in, you are likely to speak with a nurse or a mental health technician who are the best points of contact for updates.

Nearby Hotels for Guests of Holly Hill Hospital:

Holiday Inn Express & Suites Raleigh Northeast - Medical Center Area

3618 New Bern Avenue
Raleigh, NC 27610
Phone: 844-818-1375
*Mention Holly Hill Hospital for a special rate

Hampton Inn - Midtown

1001 Wake Towne Drive
Raleigh, NC 27609
Phone: 844-762-4238

Courtyard Marriott

1041 Wake Towne Drive
Raleigh, NC 27609
Phone: 919-821-3400

Hilton North Raleigh - Midtown

3415 Wake Forest Road
Raleigh, NC 27609
Phone: 919-872-2323

Free Assessment 24/7

Sometimes life feels too heavy to handle on your own and you need someone to help you through. We want you to know that it’s okay to ask. Taking the first step can be difficult, but Holly Hill is here for you. We promise that our assessment counselors will meet you with compassion and without judgment. No matter where you are, it’s never too late to reach out.

It all starts with a free, confidential assessment that you can access 24 hours a day, seven days a week. We’ll walk you through every step of the process. You don’t have to be alone. Let us help.

Schedule Today or Call 800-447-1800